Guest Info
RV GUIDELINES & POLICIES
RV site choice may be locked for a fee at time of booking. For unlocked sites, we do not guarantee site number, only site type. Please occupy your site only and do not move without checking with the front desk first. Do not park in unoccupied sites, as they could have an incoming reservation.
CHECK-IN
Check in time is 1:00 p.m.
CHECK-OUT
Check out time is 11:00 am. Late Departures are only available for a fee and on a case-by-case basis. You must inquire with the office for availability. No refunds for early departure or adverse weather.
Cancellations
Portal RV Resort requires Two Week notice of cancellation. No refunds or cancellations permitted for major holidays, special events, group bookings, or no shows. Failure to comply with this policy will result in a charge for the entire reservation period.
Pets
Pets are permitted if kept quiet and leashed at all times, and not left unattended. Pets are not allowed in any buildings nor in or around the pool area. Clean up after your pet immediately (bags provided). Pet pens are not permitted at your RV site. Failure to comply with these rules will result in an immediate eviction with no refund. NO AGGRESSIVE BREEDS ARE ALLOWED IN THE PARK AT ANY TIME.
List of aggressive breeds not allowed, including a mix of these breeds: Pit bulls, Rottweilers, Wolf, Doberman Pinschers, Mastiff.
Dog Park
There are 2 dog parks for your enjoyment. Please be sure to pickup after your pet. Failure to comply will result in immediate eviction and possible cleanup fees.
Alcohol
No excessive consumption of alcoholic beverages. No glass containers in the pool area.
Picnic Tables
Please do not move picnic tables, and do not place bbq grills on the tables.
Security
Please display registration pass in front wind shield. Please secure your own valuables. The resort cannot be responsible for loss or theft. The resort is not responsible for any accidents or injuries resulting in or around the resort.
RV Rules
No washing of cars or RVs is allowed within the Property. No maintenance work on any vehicles on any lots. See front desk for designated area. Doughnut Gasket with 90-degree angle/elbows must be used on all sewer hookups as well as a pressure reducing valve on your water connection.
Premium sites/ownership section (South Side)
Open for rent to Class A RV’s and 5th Wheels 10 years or newer. Super C permitted with manager approval.
Quiet Hours
Quiet hours are from 10:00 p.m. – 8:00 a.m.
Pool & Spa Rules
We have 2 pools and spas in the resort. There is no lifeguard on duty at the pool. Children under the age of 14 may not swim without an adult in attendance. Pool hours: 10:00 a.m. – 10:00 p.m. No children under 16 years permitted in the hot tub. Complete rules are posted at the pool.
Bathrooms and Laundry
Our bathrooms are cleaned frequently during the day and night. They are closed in rotation for heavy scrubbing for one hour each day. All facilities are open to all guests in the resort.
Garbage
We do not have site pick up. Please place your garbage in the dumpster convenient to your site.
Vehicles
No more than three vehicles (cargo trailers included) are allowed on a site at any time. Please do not park on the grass or vacant sites. No on-street parking at any time. Limited, paid trailer parking may be available at time of booking or by contacting the office.