Sunrise

(480) 983-2500 Front Desk (480) 288-8654 Home Sales (480) 671-0332 Home Rentals
GUEST INFO

RV GUIDELINES & POLICIES

Download your park guides, rules and regulations, and rate sheets as well as our RV guidelines and policies. Feel free to contact us with any further questions.

GUEST GUIDE & MAP RULES AND REGULATIONS RATE SHEET


RV Requirements

We welcome a variety of Class A or Class C Recreational Vehicles (RVs), Motor Homes, Travel Trailers, Fifth Wheels and Resort Homes. RVs must be 10 years old or newer (or reviewed by Management) and 26 feet or longer. The vehicle or home must be fully self-contained, well-kept and in good condition. There are some exceptions that are at the discretion of management; contact the resort for more information.


Lot Rent

Lot rent is based on two adult individuals. Only those authorized residents, guests and visitors shall occupy the Lot. Visitors and all others must register at the office and pay a guest fee (see Guest Policy #29.0) Daily, weekly and monthly RV residents are considered short term residents and may be asked to move to a different Lot at the end of their current reservation should another resident desire to rent that Lot on an annual basis. You will, however, have the first option to go annual on that Lot.

Lot rent is non-refundable, and leases are not transferable, except in approved cases where a transfer fee has been paid.

Resident is responsible for all fees pertaining to the occupancy of the lot/unit.

Rates are reviewed annually with any changes being announced prior to April l. Early pay incentives, if any, will be announced at the same time. A lot reservation charge of $500.00 plus tax, if applicable, must be paid by April 1 to reserve your annual lot for the next season. This charge will be applied to annual rent. The remainder of the annual rent is due no later than October 1 of the same year.


Refunds

If the resident departs early, the lot reverts to The Resort, with no refunds. Rent on lot shall not be transferred or assumed. No refunds of resort fees will be given.

Mobile Home Lots (if applicable)

Lot rate is based on two adult individuals. Only those who have paid the rent for the lot are allowed to live on the lot.


Check-In

RV Check-in time is one o’clock p.m. All Residents are required to check in with the resort office upon your initial return to the resort. Additionally, after an extended absence, two weeks or more, from the resort, please notify the registration desk of your return. Upon checking in, you will be issued a form to commence mail service.

RV’s will be escorted to their lot by staff. Once sited by staff, do not change your position on the lot! (Utility hookups are sometimes not visible when parking and may be damaged if position is changed).

DO NOT make adjustments to water risers. They can be broken with applied force. Contact the resort office if you need assistance.

Damage by residents may result in a repair charge to the individual.


Check Out

RV check out is 12 noon.


Quiet Hours

Except for work or activities authorized by management, quiet hours are from 10:00 p.m. until 6:00 a.m., during which time residents must ensure that potentially disruptive sounds, including but not limited to voices, television, radios, musical instruments, noisy vehicles, power tools, etc., shall not travel beyond the resident’s individual lot.

If the local municipality has adopted a curfew, then the curfew for minors in The Resort shall be the same as that designated by the municipality.


Loud music, parties, gatherings, profane or obscene language, verbal harassment, arguing, public intoxication, excessive vehicles or guests/visitors during quiet hours, disturbing noises, and all other forms of disruptive conduct are prohibited. No nuisance creating exterior speakers, horns, whistles, bells, or other sound devices are allowed, except security devices installed at homes and used exclusively for security purpose (and installed by a licensed contractor in compliance with applicable ordinances, regulations and these rules).


Loading and Unloading RV’s Prior to Storage

Loading and unloading of your RV is restricted to two (2) days or 48 hours only on your original arrival to the resort and upon your departure for the season. All other times, the RV must be loaded as quickly as possible and will be allowed no longer than 12 hours for this purpose. After these time limits, the unit must be removed from the street…this will be enforced!!!

A temporary pass is required from the office.

Someone must be present at all times with keys, available to move the RV from the street in the event of an emergency.


Recreational Vehicle Restrictions

RV’s must be less than ten (10) years old, unless approved by Management, and at least 26 feet in length. Van conversions, pop-up campers, cab-over campers, high/low type trailers, Class B RVs and tents are prohibited.

Unsightly, ill-fitting added structures (i.e., awnings, sunshades and add a room structures, etc.) will not be allowed.


Cancellation and Refund Policies

Refunds for all site reservations will be issued only if a written cancellation notice is received 30 days prior to the scheduled date of arrival. A $50.00 administrative fee will be assessed on all refund requests received less than 30 days prior to reservation arrival date. Cancellation requests received less than 30 days prior to the scheduled time of arrival will be issued a letter of credit less the administrative fee of $50.00, available on account for two years.

Reservations will not be modified within 30 days of arrival date. Monthly guests who cancel their site reservation prior to its expiration will be charged on a monthly, weekly, daily basis as opposed to prorating the rent. NO REFUNDS will be issued on daily rates, weekly stays or 3-month peak season stays that incorporate the month of February. Once the cancellation has been made and the RV removed from the site, the site reverts back to the resort. Post office keys, name badges, and parking permits must be returned at this time.

Unless customer provides notice prior to check in date, reservations are cancelled the day after a missed check-in and customer forfeits the entire deposit.


Annual Policies

There will be no refund on annual rents or annual specials. Remaining balance for annual rent or annual special may be applied to lot rent if purchasing a new park model or manufactured home directly from leisure home sales. Purchase of resale home does not qualify for transfer of annual rent.


Deposits

Stays of three months or longer require a deposit of $500. For stays of one month, a deposit of $200 is required. For stays of one week, a $100 deposit is required. Stays for less than one week require a deposit equal to 50% of the reservation value. We will do our best to hold the site specified in your confirmation letter, however we cannot guarantee that a site change will not be made.


Terms & Conditions

All rates do not include tax and are subject to change without notice. Total rent for entire reservation, is due upon check-in. All rates are based on a maximum of two persons. Fee for each additional person is $3/day, $15/week, $50/month, plus tax. All visitors must be registered with Guest Services. We gladly accept payment by Visa, Discover or Mastercard for daily or weekly rent, and reservation deposits. Rent must be paid in U.S. dollars by check, travelers check or money order.


Utilities

Monthly Electric will be billed based on market rates per kilowatt/hr. on monthly statement. Additionally, there is a $20 per month service fee for electricity. Stays of 3 months (90 days) or longer will require customer to have Electric in their name. Electric rates are subject to change without notice.

Final utility bills are due upon departure.

Utilities charged for Stays 90 days or longer
Contact: SRP (602) 236-8888


FULL RULES AND REGULATIONS

RULES AND REGULATIONS

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